About Mixoo Team
Mixoo is a global platform for pre-loved luxury fashion — connecting trusted buyers, sellers, and collectors worldwide. We offer professional authentication, transparent service, and DDP delivery to ensure every transaction is safe and effortless. Whether you’re looking to buy, sell, or renew a beloved piece, our team is here to help with care and expertise. Please use the Contact Form below or email us directly for any of your questions or remarks: info@mixoo.shop
Your Questions, Answered
How does Mixoo guarantee authenticity?
Every item listed through Mixoo is inspected by our in-house and third-party experts. We check materials, stitching, hardware, and serial details before sealing it with a digital certificate. If authenticity is ever questioned, Mixoo re-verifies or refunds — no exceptions.
How do I sell my bag on Mixoo?
Simply upload clear photos and basic information of your item through our emails or whats app. We’ll send you a quote, confirm details, and arrange insured shipping for authentication. You can choose between Instant Buyout (fast payment) or Consignment (higher return).
What is DDP delivery?
DDP stands for Delivered Duty Paid. It means all customs duties and taxes are included in your final price — no hidden fees or surprise charges upon arrival.
Where do Mixoo’s items come from?
Our pieces come from verified private collectors, boutiques, and professional resellers worldwide. Each source is vetted to ensure quality and authenticity before any item reaches the platform.
How long will delivery take?
Delivery time varies depending on your region. Typically, orders arrive within 5-12 business days after authentication and packing are completed. All packages are fully insured and trackable.
What if I have a problem with my order?
We’re here to help. Please contact our customer service team via Email or WhatsApp, and include your order number or photos if applicable. We’ll review your case promptly and ensure a fair solution.
How can I contact Mixoo?
You can reach us by:
📧 Email: info@mixoo.shop
💬 WhatsApp: [link or number]
We typically respond within 24 hours during EU/US business days.